We immediately paid in full with extra money added, (amount needed provided by snap rep), for time delays resulting in added interest and contacted snap financial to report payment, we were told this would stop further interest, we never received the email of confirmation as we requested. We had also called in the last two weeks and our attempts for contact went without response from snap financial and their staff. We are given the date of our first Apmore than once, when our actual due date was March 06, 2023. Do not do business with this shameless group of people. This company is legal *****, antagonistic and unethical, doing anything possible to collect an exorbitant amount of interest.
Emails and phone messages go without response. Representatives provide false information regarding payment due dates, refuse to provide email confirmation of dates, for payment due dates, customer service discussions or payment and will not allow you to escalate your concern or complaint when unable to provide satisfactory response or proof of contact. This business is as unethical as they come. If I could give a negative star rating, I would. This looks like is going to become a major legal headache. When you try and log onto their customer portal (the only way to get a statement) it does not work, and blocks you from seeing what is going on. Beside that if you do the math, we should only owe $1735.80. Now they want a higher interest rate to boot. The payments were set up so it would not cover the purchase price over the five years. Now Snap is indicating that we need to renew the balance still owing of $3920.85, after paying $3716.00 against the original loan amount. We were lead to believe when we signed up that after five years it would be paid off. Now five years later we finally received a statement that it is time to renew the loan. I sensed that we were coming to the end of the loan. We received no further statements or communications from Snap over the five years. The original loan amount was $5455.80 and the payments of $61.94 were deducted monthly. We chose to go over five years and we went ahead. The heat pump company suggested we use Snap to finance our new heat pump. Like most others I would give this Company far less than one star.
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